UpTime Solutions Professional Services
Group was founded with the idea of providing superior customer
service, support, design, implementation and product procurement
for Cisco IP Telephony and the associated technologies that
underpin a converged network.
In order to achieve this goal UpTime Solutions has developed
five “Core Technology Practice” engineering disciplines.
Our unparalleled service and support is provided by supplying
you with high-caliber certified and experienced engineering
resources that fit into one or more of these five “Core
Practice” groups:
UpTime Solutions PSG is extremely focused on the products
and services that we provide. Our clients range in size from
small businesses with a handful of desktops to Fortune 500
Corporations. The products and services we provide these
customers vary dramatically. We have some clients that have
only procured our services for specific one-time projects.
And a number of our clients have outsourced their entire
IT department to UpTime Solutions, but most of our clients
have elected to engage a Network Support
Agreement (NSA).
The NSA provides our customers the following benefits:
- Reduced hourly engineering rates
- Proactive and Reactive Network Support Services
- Stated emergency response times ( 2-Hour, 4-Hour
or Next Business Day are available)
- Ability to more accurately budget annual IT outsourcing
expenses
- Priority Technical Resource Scheduling
- Ability to submit service requests or access UpTime
help-desk resources by either email or by phone.
- Access to our secure web-portal for viewing of
ticket status
This approach provides our customers unparalleled customer
service and helps us as a company to achieve our corporate “Mission
Statement” as outlined below. |
