Small Disadvantaged Business
VA SWAM, Virginia DBE
DCJS License #11-5922
Professional Services
Professional services are consulting or project-related work, which is normally done on a contract basis, depending upon the size of the project and the relationship with the client. This also includes any type of ad hoc services performed by the engineering staff including:
- Network or security audits
- Network security, VPNs and intrusion detection
- Windows Active Directory implementation
- Microsoft Exchange server integration
- Local area and wide area network design
- Wireless network design, site planning, site survey, and wireless security
- Server-based computing with Microsoft Terminal Services
Network Support Agreements (“NSAs”) are designed to supplement a client’s IT staff. Typically one year in length, these contracts are the primary vehicles through which UpTime Solutions’ clients access support on a priority basis. Contracts can provide for as few as four hours per month or as many as 100 hours, depending upon the needs of the client. These contracts are typically residual in nature, as customers normally renew year to year.
Managed Services Agreements (“MSAs”) are also designed to supplement a client’s IT staff. Responsibilities are negotiated based on the needs of the client. These contracts seek to provide various services to the client such as managing their network infrastructure, regular updates and patches of server environments, handling necessary software upgrades, CIO level planning and interaction with Uptime staff. A dedicated program manager is assigned to the account to review activity and assist with program issues. These contracts are typically annual in term, and usually residual in nature.
Network Block Agreements are agreements in which clients buy hours on a prepaid basis to access technology support from UpTime Solutions. Block Agreements are usually renewable contract vehicles designed to meet the client’s projected technology support requirements. Typical contracts provide for 40 to 60 or more hours. Like NSAs, these agreements provide the client with a priority status in the Company’s support system.
Staff Augmentation in which UpTime Solutions places an employee on site at a client location for a specified period of time and at a contracted rate. These contracts are typically 6 to 12 months in duration. All of UpTime Solutions contracts contain a non-solicitation clause so employees cannot be hired by the client without permission. Historically, UpTime Solutions has not pursued this type of contract heavily because it is labor intensive to find quality personnel to place at a client site. The Company has, however, done a limited amount of these types of contracts when the situation was right and the resources were available.
Cisco Smartnet maintenance renewals, which provide maintenance on Cisco products, is a residual source of revenues for the Company. This product provides for support, upgrades and maintenance on all Cisco products.
Client Service Desk, is where UpTime Solutions provides a fee-based turnkey solution. UpTime Solutions provides a 24x7 response for Tier I and Tier II level issues with remote access assistance and incident escalation, as needed.
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