 UpTime Solutions is a Cisco Premier IP Telephony Partner specializing in the design, implementation, operation and support of Voice over Internet Protocol (VoIP) communications systems. With thousands of business phones deployed across a number of multi-site corporations we have extensive experience applying this technology to improve your business communications and positively affect your bottom line. Our installed base of customers include everything from small single site deployments to large multi-site call centers, critical 24x7 non-stop service organizations and high-profile firms with specific HIPPA regulations and security requirements.
Cisco IP Telephony (also referred to as VoIP) allows you to consolidate multiple networks within your organization onto a single voice/data/video network infrastructure. This convergence of multiple networks provides exceptional employee communication and collaboration capabilities while reducing the total cost of ownership. Some specific benefits our customers have realized are:
Seamless integration of voice, data, and video applications on the same local and wide area networks
(LAN/WAN)-+ more info
- Lowers the total amount of monthly communications expenditures.
- Reduces the associated cabling costs for new deployments
Centralized deployment of calling and messaging features-+ more info
- Eliminates the need for multiple PBX phone systems in each location.
- Provides enhanced employee communications through the use of a centralized phone directory, extension to extension dialing, desktop/group video, and a single voicemail system for the entire organization.
Provides the foundation for CTI (Computer Telephony Integration) empowered applications-+ more info
- Increased agent productivity through IP Contact Center screen-pops, database look-ups, and customer self-service applications
- Employee/customer satisfaction gains can be realized with access to “XML” applications that can be searched over the phone and displayed on it’s screen
Increase employee productivity and reduce expenses-+ more info
- Unified messaging allows you to integrate voice mail, e mail and faxing into a single inbox
- Corporate Directory using Microsoft Windows Active Directory for all telephone and email addressing
- Cost effective and easy to use video conferencing
- Remote “home” tele-worker integration and seamless appearance to the customer
- Remote “home” contact center agent integration and seamless appearance to the customer
- Extension mobility can provide follow-me call routing regardless of the office that you are working from
Reduce total communications support costs-+ more info
• Virtually eliminate the costs for telephone moves, adds, and changes (MAC’s)
• Need only contract with one company to help support your voice, video and data networks
• Provides possibility for the consolidation of local, long distance, WAN and Internet services onto fewer access circuits (T-1 circuits)
• Manage all users in Microsoft Windows Active Directory for all telephone and email addressing
• Eliminate long-distance toll charges between corporate locations
• Ability to combine voice and data budgets for one “total-spend”
Reduce total communications support costs-+ more info
• Virtually eliminate the costs for telephone moves, adds, and changes (MAC’s)
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